Withdrawal
Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
To exercise your right of cancellation, you must inform us (EXIM Welt GmbH, Hauptstr 61a, 16348 Wandlitz, Germany, contact@neandertaler-feuer.de, Telephone: +493052015150) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form for this purpose, although this is not mandatory. You may also exercise your right of cancellation online at https://neandertaler-feuer.de/index.php?route=extension%2Fmodule%2Fwithdrawal. If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by e-mail), containing information about the content of the cancellation declaration as well as the date and time of its receipt. You may also exercise your right of cancellation online at https://neandertaler-feuer.de/index.php?route=extension%2Fmodule%2Fwithdrawal. If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by e-mail), containing information about the content of the cancellation declaration as well as the date and time of its receipt. You may also electronically complete and submit the model cancellation form or any other clear statement on our website at https://neandertaler-feuer.de/index.php?route=extension%2Fmodule%2Fwithdrawal. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such cancellation.
To meet the cancellation deadline, it is sufficient for you to send the notification concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of Cancellation
If you cancel this contract, we shall reimburse you for all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You shall bear the direct costs of returning the goods. For goods which, due to their nature, cannot normally be returned by post, these costs amount to approximately EUR 150.00 per pallet. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Cancellation Form (If you wish to cancel the contract, please complete this form and return it.) – To EXIM Welt GmbH, Hauptstr 61a, 16348 Wandlitz, Germany, contact@neandertaler-feuer.de – I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is submitted on paper) – Date |
Special Notes
If you finance this contract by means of a loan and subsequently cancel it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly assumed to be the case if we are also your lender or if your lender makes use of our involvement with regard to the financing. If the loan has already been paid to us when the cancellation becomes effective, your lender shall, in relation to you, assume our rights and obligations under the financed contract with regard to the legal consequences of the cancellation or return. The latter does not apply if the subject matter of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).
If you wish to avoid contractual obligations as far as possible, exercise your right of cancellation and also cancel the loan agreement if you are also entitled to a right of cancellation in respect of that agreement.
